Conditions of Use

Credit Cards

We accept the following credit cards: Visa, MasterCard, and AMEX . There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will result in a decline for your credit card. All credit cards are processed through PlugNPay so that you can shop safely on our site.


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Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Whip City Candle Company reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Out of Stick Products

We do everything possible to make sure our stock figures on our website are accurate and up to date, however, on occasion, an item ordered may be out of stock. If an out of stock item is expected in within a week or so, we will back order the item, note this on your packing slip and ship all in stock items. Back ordered items will ship when available.
Items that do not have an ETA will not be back ordered but will instead be canceled from the order and a refund issued to the payment method you used when placing the order.

Return Policy

We want you to be 100% satisfied with your Whip City Candle purchases. If for any reason you receive a defective or damaged item, Whip City Candle will gladly accept the item and exchange the item for an undamaged one. We are not responsible for, and will not exchange products if the product has been used improperly or has been damaged while in transit.
If you wish to return a non-defective item you will be charged a 20% restocking fee. Customers are responsible for the cost of shipping the order back to us.

Shipping Policy

We generally ship orders within 48 hours of receiving them on in stock items. The months of November and December may see a slightly longer order processing time due to the increase in holiday orders. We will process your order as quickly as possible and attempt to get orders out within 2 business days.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Whip City Candle Company or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Please see out Shipping Information page for more details.

Typographical Error

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Whip City Candle Company shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Whip City Candle company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Whip City Candle Company shall immediately issue a credit to your credit card account in the amount that you were charged.