Frequently Asked Questions

  • The BeanTown Bear Collection each have their own uniqueness and charm. Do Not Burn. Remove item from the cellophane to enjoy the fragrance. Do not set item on wood or cloth surface, as the oils in the fragrance can stain. To refresh item simply use a blow dryer on cool heat approx. one minute. Once taken out of cellophane they last up to four months. To store item keep in an air tight container. This is not a toy. Keep out of reach of children and pets.
  • Soy candles loved to be burned longer than a traditional candle. Be sure to allow ample time for the wax to melt entirely across the top of the candle to get the most out of the candle. If you don't it may cause tunneling. The next time you burn the candle be sure to allow extra burn time. We have a self trimming wick so no need to trim wick. Be sure to keep wick centered.
  • Our plush is made throughout the world but every item is hand-dipped in Westfield, MA.
  • Yes. Our store is located at 28 North Elm St. Westfield, MA 01085. Stop by we would love to meet you!
  • Yes. We are the same company. BeanTowne & Co. is the store where all of our Whip City Candle products are sold along with many other unique products.
  • Yes. We offer a variety of candle fundraising programs. From a full online program, custom jars, BeanTowne Bears and traditional color catalog. Feel free to contact us either at or 413-568-9700
  • Absolutely. Contact us at or 413-568-9700
  • Yes. We offer several different lines or wholesale. From our Spa lines to our classic lines and our BeanTowne Bears.