Shipping & Returns

Order Information

Paying by Credit Card:
We accept the following credit cards: VISA, MasterCard, and AmericanExpress

Paying by Check or Money Order:
After adding all your items you want to purchase to the shopping cart, PRINT this page without clicking on "Pay for Order Online", and send it with your name, address, phone number, and payment made out to Whip City Candle Companyto:
Whip City CandleCompany
3 Depot Square
Westfield, MA 01085
Return Policy
We want you to be 100% satisfied with your Whip City Candle purchases.
If for any reason you receive a defective or damaged item, Whip City Candle will gladly accept the item and exchange the item for an undamaged one. We are not responsible for, and will not exchange products if the product has been used improperly or has been damaged while in transit.

If you wish to return a non-defective item you will be charged a 20% restocking fee. Customers are responsible for the cost of shipping the order back to us.

Shipping Instructions
All orders are generally processed within 3-5 working days. We are not responsible for any damage that occurs to products during the shipping process. Please consult the proper shipping services for compensation.